Returns & Exchanges

At Freesat Spares, we want to ensure your satellite equipment is fully functional, offering a 30-day return window for any unused or faulty electronic components. If your part is not compatible or no longer required, we provide a streamlined process for replacements or full refunds.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the specific part details to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the component in its original anti-static packaging and use a protective box to prevent sensitive electronic pins or circuits from being damaged during transit.

• 3.
  Dispatch the Parcel

  Affix the return label and ship the item back to our warehouse using a tracked service to ensure safe delivery of your electronics.

• 4.
  Quality Inspection & Refund

  Our technicians will test the returned spare part for functionality, and once verified, we will issue a refund or dispatch a replacement within 3-5 business days.